24-Hour Fulfillment for Functional Ingredients Marketplace

Client: $100M+ Ingredients eCommerce Platform

Challenge:
To fulfill their promise of “Order by noon, delivered next day,” the client needed a logistics partner who could guarantee 24-hour turnaround across Southern California — without relying on slow national carriers.

Solution:
East-West Logistics implemented a custom route plan using our in-house trucks and vetted broker partners. Orders processed by noon were picked, loaded, and delivered within 24 hours, 5 days a week. Live delivery tracking and POD documentation were added for full transparency.

Result:

• Maintained <24-hour delivery SLA for AM orders

• 100+ delivery points covered weekly

• 99.7% on-time delivery rate

Client Feedback:
“Our customers rely on speed. East-West became our logistics heartbeat. It’s rare to 

find a team this agile and accountable.” — Head of Fulfillment, Marketplace Client