FDA Entry Expertise Transforms Compliance for Nutraceutical Importer

Client: Established U.S. Nutraceutical Brand

Challenge:
The client had experienced a growing number of entry rejections and delays with their former customs broker due to inconsistent FDA documentation and misclassified HTS codes. This resulted in costly port storage fees, and internal frustration from their operations team.

Solution:
East-West Associates performed a full audit of their import process and documentation. We discovered the issue originated from mismatched supplier data and lack of proactive entry guidance. Our team rebuilt the filing SOPs, corrected HTS codes based on CBP rulings, and reviewed every supplier's paperwork for FDA readiness.

Result:

• FDA entries now clear on the first submission

• Cut delivery delays from 5 days to under 48 hours

• Port fees eliminated due to zero rejections

• Long-term compliance roadmap created

Client Feedback:
“We never knew a broker could be this proactive. They didn’t just file for us — they educated our suppliers, cleaned up the process, and gave us back control.” — Director of Operations, Nutraceutical Brand